Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

We can no longer afford to turn a blind eye to the decline of U.S. entrepre- neurship. We need to challenge the status quo and begin to implement short and long-term solutions, and we need to do it now.

Entrepreneurs worthy of the name aren’t going to—and shouldn’t have to—sit around and wait for the entrepreneurial environment to improve. Yes, they have to have the willingness and the incentive to put themselves on the line, as risk taking is a critical ingredient if you want to step out of the business comfort zone and forge something new. But there are ways local governments and nonprofits can ameliorate the huge opportunity gaps faced by many aspiring entrepreneurs who are not in technology or part of the country’s booming ecosystems. In this eBooklet, I’ll lay out a few of those solutions. 


Entrepreneur, civic leader, bestselling author and philanthropist.


Craig Hall is chairman and founder of Dallas-based HALL Group. Mr. Hall’s career in business and as an author, civic leader and philanthropist reflects the highest qualities of entrepreneurship. He formed HALL Group in 1968 at age 18 with $4,000 saved from small ventures begun at age 10. Today, HALL Group’s diversified business interests include active operations in commercial real estate ownership, development and management, structured financial lending, winemaking and early-stage investments in promising start-ups.